JOHN R. ALLEN, MBA
Allen is a consultant assisting governments to develop and use performance
measurement and results oriented management processes.
He has worked in this field for more than twenty-five
years, the last fifteen as a consultant. As a public servant John
managed the Province of Ontario's government- wide performance
measurement system. He also worked with the Ontario Ministry of Municipal
Affairs helping local governments to implement performance measurement.
specialties include performance measurement, business and strategic planning,
operational planning and budgeting, program evaluation and personnel
performance appraisal. Performance measurement is a central feature of all
these management processes. As a consultant John has worked with a wide
variety of government clients at all levels of government in both Canada and
the United State, and in virtually every kind of government program.
has written or co-authored a number of manuals and Ahow-to handbooks on performance measurement and over his career and has
published numerous articles on government performance measurement. He is a
sought after speaker at conferences of government associations on the topic of
performance measurement. John is a recipient of the Intergovernmental Fiscal
Relations Award for Excellence from the Government Finance Officers'
Association for the publication Performance Measurement for Municipalities.
has degrees in political science and business administration. He is based in
clients have included:
General Services Administration, Audit Division, for which John provided training in performance measurement to audit
staff throughout the United States to enable them to conduct reviews of GSA
program performance measures and the implementation of GPRA.
Department of Transportation,
which John assisted in developing and implementing performance measurement.
The tasks included developing an implementation plan, preparing a Manager's
Guidelines to Performance Measurement, training all managers, and recommending
a set of performance indicators for the Department's
27 major programs.
Department of Agriculture, Trade and Consumer Protection, Bureau of
which John assisted to define and develop a comprehensive set of performance
measurements, including the design of a client survey.
for which John provided a comprehensive training program on the development,
use and implementation of performance measurement. All departments
participated and developed performance measurements for their own programs
during the workshop training sessions.
John Allen and André Paradis assisted in developing, documenting and
implementing a comprehensive performance measurement process.
and Immigration Canada,
for which John Allen and Robert Power conducted an evaluation of programs
designed to improve the English language capability of recent immigrants.
Ministry of Municipal Affairs and Housing,
which John assisted in implementing the Municipal Performance Measurement
Program, which mandates every municipality in Ontario to publish data on 35
performance measures in 9 service areas.
Shared Services Bureau,
which John assisted in its start up phase, in engaging all employees in the
business planning and performance measurement processes through a series of
workshops across the province.
John is also under contract with the Shared Services Bureau providing training
on business planning and performance measurement to
line departments of the Ontario government
Agency Reform Secretariat,
which John assisted by providing training in
performance measurement to management staff of all provincial regulatory
and adjudicative agencies.
Native Affairs Secretariat,
which John and André assisted in developing a business plan and performance
of Toronto, for
which John and André conducted a series of training programs in performance
measurement, during which participants developed indicators for their own
programs. This allowed the City to implement performance measurement across the
organization very quickly.
Municipality of Ottawa-Carleton, Ontario, which John assisted in developing and implementing performance
measurement. The tasks included developing an implementation plan, preparing a
Manager's Guidelines to Performance Measurement, training a team of program
staff from each department who would assist managers in developing and
implementing performance measurement throughout the municipality.
For a brief résumé and a complete list of John Allen's clients, pleaseclick here.